Refund Policy

At Digital Downloads Store hcmtrade, we take pride in the quality of our digital products. However, we understand that sometimes issues may arise. This Refund Policy is designed to provide clear guidelines regarding refunds and customer satisfaction procedures.

We may consider refunds in the following limited circumstances:

1. Technical Issues: If you are unable to download or access your purchased product due to technical issues on our end, and our support team cannot resolve the issue within a reasonable timeframe.
2. Product Not as Described: If the product differs significantly from its description and does not perform its primary intended function as advertised.
3. Duplicate Purchase: If you accidentally purchased the same product twice in a short period.

Please note that subjective issues such as "I changed my mind," "I don't like it," or "It's not what I expected" are not generally eligible for refunds due to the digital nature of our products.

All refund requests must be submitted within 7 days of purchase. Requests received after this period will not be considered except in extraordinary circumstances at our sole discretion.

To request a refund, please contact our support team with your order number and a detailed explanation of the issue. The more information you provide, the better we can assist you.

Our refund process works as follows:

1. Submit your refund request through our Contact Us page, including your order number and reason for the refund.
2. Our support team will review your request and may contact you for additional information.
3. If your request is approved, we will process the refund to the original payment method used for the purchase.
4. Due to the nature of cryptocurrency transactions, refunds may take up to 10 business days to process.

Upon issuing a refund, your access to the purchased product will be revoked.

In some cases where a full refund may not be appropriate, we may offer alternative solutions such as:

• Store Credit: We may offer store credit equal to the purchase amount that can be used for future purchases on our website.
• Product Exchange: We may offer to exchange your purchase for another product of equal value.
• Technical Support: For issues related to product usage, we will prioritize providing technical support to help you get the most out of your purchase.

For subscription-based products or services (if applicable):

• Subscription cancellations will stop future billing but will not refund the current billing period.
• Unused time remaining on the current billing period will not be refunded when cancelling a subscription.
• You can cancel your subscription at any time from your account settings.

Many of our products include updates for a specified period or lifetime updates, as indicated in the product description. If you experience issues with a product, we encourage you to first check for updates or contact our support team for assistance before requesting a refund.

If you have questions about our Refund Policy or need to request a refund, please contact us:

• By email: [email protected]
• By using our Contact Form

Please include your order number and detailed information about the issue you're experiencing to help us process your request efficiently.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.